Supply Chain

Supply networks are becoming increasingly specialized and interdependent. What are the right combinations? How best to rationalize their numbers while at the same time, reduce risk and inspire innovation, requires an uncommon level of collaboration. ClientLoyalty delivers a clear path. More than establishing a system of record, ClientLoyalty aligns stakeholders and keeps them focused on desired outcomes. We deliver a proactive framework for improvement.


The supply chain management (SCM) umbrella covers a number of related operational disciplines. While it’s not a stretch to acknowledge the standalone value of a more effective SPM process, what follows below are examples where a ClientLoyalty-powered approach delivers significant new insight:

  • Procurement
  • Sourcing
  • Manufacturing
  • Logistics
  • Inventory Management
  • Warehousing and Fulfillment


Suppliers respond favorably to certainty. They like consistency and appreciate transparency. ClientLoyalty delivers an SPM process that surrounds supply arrangements. Benefits include:

  • Reduced risk
  • Increased accountability
  • Focused continuous improvement discipline

ClientLoyalty’s data model is based on four types.

  • Performance – operational data (KPIs) (ex. PPM rates)
  • Experience – 360 feedback data
  • Reputation – social and news sentiment
  • Risk – supplier risk and control environment


ClientLoyalty centralizes and standardizes the SPM process. The resulting benefits include:

  • Increased compliance and governance
  • Improved productivity and collaboration
  • Reduced cycle-time and duplication of tasks
  • Document management – tag and store critical documents (NDA, COI, notes, etc)
  • Contact management – identify and tag critical internal and partner contacts
  • Contract details – create standardized tags to identify contracts in and out of compliance
  • Spend management – upload actual to budget spend and identify areas of over/under

Let’s Talk:

ClientLoyalty transforms SPM. The spreadsheets, ad hoc survey tools and shared drives that we replace are no match for the disciplined, continuous improvement process we deliver. Contact us so we can talk further about your needs.

« Check out all of the Supply Markets that ClientLoyalty specializes in.

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