Human Resources

HR management can be thankless. For HR managers committed to making meaningful improvements, the right path forward is often unclear. Because Supplier Performance Management (SPM) shares best practices with Employee Performance Management (EPM), HR professionals immediately recognize and gravitate to the approach taken by ClientLoyalty. They recognize their opportunity to install a performance management process that is both visible and persistent.


What follows (below) are examples of HR processes where ClientLoyalty delivers immediate, practical and sustainable benefits:

  • Benefits administration
  • Recruiting and Staffing
  • Learning and Development
  • Talent Management
  • Payroll
  • HR Laws and Compliance


ClientLoyalty delivers HR managers a platform to manage internal and external communications, whether they are limited to a project context, an outsourced business process partner, a specialized supplier group or an internal department. By centralizing and standardizing its approach, the following benefits are more fully realized:

  • Reduced performance risk
  • Increased accountability
  • Focused continuous improvement discipline

ClientLoyalty’s data model is exhaustive yet flexible. It is based on four data types:

  • Performance – operational data (KPIs) (ex. Benefits cost per employee)
  • Experience – 360 feedback data
  • Reputation – social and news sentiment
  • Risk – supplier risk and control environment


ClientLoyalty centralizes, standardizes and automates core performance management processes. The system allows workflows to be configured and automated to ensure that time sensitive tasks are given appropriate priority and effectively executed. Benefits include:

  • Increased compliance
  • Improved productivity and collaboration
  • Reduced duplication of tasks
  • Document management – tag and store critical documents (NDA, COI, notes, etc)
  • Contact management – identify and tag critical internal and partner contacts
  • Contract details – create standardized tags to identify contracts in and out of compliance
  • Spend management – upload actual to budget spend and identify areas of over/under

Let’s Talk:

ClientLoyalty dramatically improves the SPM process. It is transformative. The spreadsheets, ad hoc survey tools and shared drives that we replace are no match for the disciplined, continuous improvement process we deliver. Contact us so we can talk further about your needs.

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