Supply Market

Finance & Administration

Financial operations management includes a variety of complementary functions. Managing internal teams is challenging enough, but when you add-in their partners, suppliers, part time and outsourced counterparts, maintaining the status quo replaces improvement as the objective. Furthermore, as financial managers are not well equipped to pursue process improvements themselves, they frequently resist attempts made by other internal groups. ClientLoyalty centralizes and standardizes the approach for everyone.

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Human Resources

HR management can be thankless. For HR managers committed to making meaningful improvements, the right path forward is often unclear. Because Supplier Performance Management (SPM) shares best practices with Employee Performance Management (EPM), HR professionals immediately recognize and gravitate to the approach taken by ClientLoyalty. They recognize their opportunity to install a performance management process that is both visible and persistent.

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Information Technology

Information Technology (IT) management relies on external partnerships as much or more than other business functions. ClientLoyalty delivers a management platform. Beyond “scoring” the performance of a vendor, our system establishes standards for communications, including progress reporting, problem resolution, performance updates, etc. More than providing a shared management framework, ClientLoyalty creates an information solicitation and feedback loop for IT management, their vendors and served user communities.

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Sales & Marketing

ClientLoyalty provides a framework to manage the performance of expensive sales and marketing relationships (e.g. marketing agencies). As the nature of these relationships is highly fluid, and performance measurement tends to be highly subjective, the installation of a process not only designed to systematically capture and analyze the right metrics, but also, to circulate meaningful, on time feedback, helps ensures desired behaviors.

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Supply Chain

Supply networks are becoming increasingly specialized and interdependent. What are the right combinations? How best to rationalize their numbers while at the same time, reduce risk and inspire innovation, requires an uncommon level of collaboration. ClientLoyalty delivers a clear path. More than establishing a system of record, ClientLoyalty aligns stakeholders and keeps them focused on desired outcomes. We deliver a proactive framework for improvement.

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