ClientLoyalty Videos

ClientLoyalty /Loyola Interview

Listen to Kent Barnett, CEO of ClientLoyalty interview John Caltagirone, Executive Director, Supply and Value Chain Center Quinlan School of Business, Loyola University Chicago. They discuss the need for better tools for supplier / client relationship management.

 

This video is under 3 minutes.

 

ClientLoyalty and Loyola Talk NPS

Listen to Kent Barnett, CEO of ClientLoyalty interview John Caltagirone, Executive Director, Supply and Value Chain Center Quinlan School of Business, Loyola University Chicago. They discuss how tools like NPS can be a useful methodology to prevent switching cost and churn.

 

This video is under 2 minutes.

 

ClientLoyalty and Loyola Talk B2B Continuous Improvement

Listen to Kent Barnett, CEO of ClientLoyalty interview John Caltagirone, Executive Director, Supply and Value Chain Center Quinlan School of Business, Loyola University Chicago. They discuss how tools like NPS and Six Sigma present collaboration and improvement opportunities for buyer/supplier relationships.

 

This video is 3 minutes long.

 

ClientLoyalty and Loyola Talk CRM and SRM Technologies

Listen to Kent Barnett, CEO of ClientLoyalty interview John Caltagirone, Executive Director, Supply and Value Chain Center Quinlan School of Business, Loyola University Chicago. They discuss how CRM and SRM technologies are discrete and how to create more synergy between the two.

 

This video is under 3 minutes.