Supplier Scorecard System

ClientLoyalty is a modern, cloud-based, supplier performance management (SPM) system. In addition to KPIs, the system captures survey data, 360 feedback, operational data, risk ratings, and integrates social /news sentiment analysis using the Net Promoter System (NPS). It delivers additional context by benchmarking these data against industry standards. ClientLoyalty motivates collaboration, as stakeholders on all sides of every targeted supply arrangement are provided visibility to the same performance metrics, driving accountability to outcomes, not tasks. The system represents a dramatic improvement over the spreadsheets, ad hoc survey tools and shared drives in use today.

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