February 23, 2017

Sourcing Innovation Review of ClientLoyalty

Please click the below link to read Sourcing Innovation’s review of ClientLoyalty.

Sourcing Innovation Review of ClientLoyalty

February 14, 2017

Supplier Performance Management & ClientLoyalty – In the News

Supplier Performance Management has emerged as a hot topic and area of priority from sourcing, procurement and category leaders in all supplier markets including HR, Sales & Marketing, Supply Chain, IT, and Finance.  There is too much at risk and too much value to leave on the table when working with strategic, visible and costly suppliers.  Hence more is being written and more tools are being produced to continue the discussion and advance the profession.

Below are some current resources in the news that highlight supplier performance management and ClientLoyalty, a supplier performance management software system.

Forbes “Great Suppliers Make Great Supply Chains,” by Paul Martyn, the author highlights numerous benefits accruing to organizations if they evolve and adapt modern day supplier performance management (SPM) capabilities, this includes as much as 15% in contract value cost savings.  ClientLoyalty’s CEO, Kent Barnett is quoted in the article as well as other thought leaders seeking to advance the dialogue for increased emphasis resulting in real value from stronger SPM programs.

Great Supplier Make Great Supply Chains

SpendMatters – Vendor Snapshot – This review provides a background and solution overview of the ClientLoyalty supplier performance management system.  It explains how ClientLoyalty is going beyond traditional supplier scorecards to aggregate operational data, risk scores, 360 feedback and news/social sentiment into a consolidated and comparative supplier score.

SpendMatters Vendor Overview of ClientLoyalty

SpendMatters – Product Review – This review provides a third party assessment of the ClientLoyalty supplier performance management system.  It highlights a standardized yet flexible data model comprised of performance, experience, risk and reputation data.  The article praises the systems import/export capability as well as its document management capability.  There is additional discussion about the systems ability to summarize data and recommendations in concise statements for busy practitioners and highlights a major strength of the system in its simple and easy-to-understand user interface.

SpendMatters Product Review of ClientLoyalty

Additional Resources – For additional resources on furthering your supplier performance management business case consider these relevant resources:

Benefits Estimator – A free tool comprised of 16 easy-to-answer questions that will automatically provide you with a 3-year financial estimation accruing from the improvements that can be made in your current supplier management program.

Go to Benefit Estimator/

Webinar – Quantifying the Financial Impact of Improved Supplier Performance Management – Supplier Performance Management (SPM) is a critical process to mitigate risk, ensure quality, control costs, and sustain positive, collaborative relationships with suppliers. This webinar will share ways to quantify in dollars, the benefits to your entity over a three-year period if it makes upgrades to its current supplier management process.  Additionally, the webinar will provide insights into building the business case for improving your supplier management process.  Finally, specific tools will be reviewed and made available to assist you in quantifying the benefits of SPM and building your SPM business case.

Register at Quantifying Supplier Management Impact Webinar Registration

January 10, 2017

ClientLoyalty Expands Team

We are pleased to announce an important addition to the ClientLoyalty team.

We welcome Richard Concaildi who now joins us as our Sales Director based in our Chicago headquarters.

As the Sales Director, Rich will be responsible for all vertical markets in the United States and his primary focus is to provide clients with advanced Supplier Performance Management tools and leverage best practices offered by ClientLoyalty subject matter experts. He has extensive experience in many phases of consulting, sales, marketing, administration and Line-of-Business management. His career has spanned 30 years in the information processing industry and has been successful in a variety of Sales, Consulting and Corporate Management positions.

Clients typically find him to be passionate about assembling, managing and mentoring teams that solve enterprise-wide mission critical business problems. Historically he has proven to be extremely productive, resourceful, well organized and always provides significant contributions towards client business goals.

Summary of Experience:

  • Expert in complex, long sales cycle projects
  • Highly skilled in Customer Relationship Management
  • Managed National Accounts Sales teams
  • Directed Consulting efforts over 31 US based offices
  • Successful in Start-ups & company re-launches
  • Owned and operated Systems Integration Company
  • LinkedIn: https://www.linkedin.com/pub/richard-concaildi/1/597/746

 

Awards and Publications:

  • Global Award – Best Outsourced IT Application – Illinois Tollway/Open Road tolling
  • Published in Forbes, Outsourcing Center, Federal Computer Week, NASCIO
  • Speaking engagements include NASACT, NFBPA, WAPP + more

December 20, 2016

ClientLoyalty Introduces Supplier Spend Analysis and Workflow Automation to Its Robust Supplier Performance Management Software Suite

CHICAGO, December 20, 2016 /PRNewswire/ –ClientLoyalty, a supplier performance management software company, has added tools to provide data-driven insights into spend management and facilitate workflow automation.

Supplier managers often start their relationship management by focusing on spend data.  It is important to use spend as one of the inputs to the effort levels placed on supplier relationship management.  As a result, ClientLoyalty has introduced spend analysis functionality. Specifically, the new functionality will allow users to import actual, budget and forecast spend data.  Users can then tag data by type of spend and by cost allocation.  The desired outcome is to allow ClientLoyalty users a way to easily identify the spend variances that prompt additional attention and relationship management.

“Spend is a major factor in supplier relationship management and this functionality will help vendor managers prioritize their limited resources with an eye on spend,” commented Kent Barnett, CEO of ClientLoyalty.

Additionally, workflow automation to facilitate supplier management activities such as contract renewals, corrective action plans and date-sensitive document updates has been added to the platform.  Users can leverage standard workflows or create custom workflows based on unique needs.  A series of automated emails will notify personnel when tasks are upcoming or overdue with simple click-through templates to share updates on their assignments. This workflow automation ensures a higher level of attention and compliance in critical vendor management processes.

ClientLoyalty is a game-changing technology designed to go beyond traditional supplier scorecards by focusing on multiple facets of supplier performance combined with efficient supplier process management.  Adding spend analysis and workflow automation ensures supplier managers focus on continuous improvement and elevating supplier relationships yielding more value out of vendors.

About ClientLoyalty

ClientLoyalty is a supplier performance management software company. ClientLoyalty’s supplier scorecard system automates and centralizes the collection, scoring and reporting of operational metrics, 360 feedback, risk ratings and social sentiment to benchmark, share and continuously improve supplier performance in a user-friendly, flexible and affordable manner. www.clientloyalty.com

Contact:
Jeffrey Berk
info@clientloyalty.com

SOURCE ClientLoyalty

November 2, 2016

ClientLoyalty Expands Supplier Performance Software with Vendor Process Management Tools

CHICAGO, Nov 2, 2016 /PRNewswire/ –ClientLoyalty, a supplier performance management software company, has added a series of productivity tools to dramatically improve the efficiency and effectiveness of the vendor management process.

Most managers responsible for overseeing supplier relationships struggle with disparate systems and tools to store, search and locate details around supplier contracts, contacts, and documents.  This leads to cumbersome, complex and manual processes while increasing risk of incomplete records and poor supplier governance.  ClientLoyalty centralizes this process onto a common platform and incorporates a configurable meta data tagging system for flexible and powerful search and audit capabilities when looking for complete or incomplete information in a supplier contract, document, or contact record.

“Making it easy for vendor managers to evaluate supplier performance and ensure compliance with supplier agreements is absolutely critical to ensure governance in strategic, visible and costly supplier relationships,” commented Kent Barnett, CEO of ClientLoyalty. “ClientLoyalty’s latest update clearly strike a need with the masses of managers struggling amongst multiple data sources to stay on top of supplier risk and performance.”

ClientLoyalty is a game-changing technology designed to centrally collect KPI’s, feedback, risk and sentiment data and aggregate this information into an automated scorecard that is easy to use, benchmark and share.   The latest updates add to the value of the software for a vendor manager who not only evaluates supplier performance but also must oversee supplier compliance with contracts and other relationship details.

About ClientLoyalty

ClientLoyalty is a supplier performance management software company. ClientLoyalty’s supplier scorecard system automates and centralizes the collection, scoring and reporting of operational metrics, 360 feedback, risk ratings and social sentiment to benchmark, share and continuously improve supplier performance in a user-friendly, flexible and affordable manner. www.clientloyalty.com

Contact:
Jeffrey Berk
info@clientloyalty.com

SOURCE ClientLoyalty

Related Links

http://www.clientloyalty.com

 

September 7, 2016

ClientLoyalty Launches Assessment Center for Supplier Risk and Performance Management

CHICAGO, Sept. 7, 2016 /PRNewswire/ –ClientLoyalty, a supplier performance management software company, has rolled out its Assessment Center built for managing supplier relationships.  The Assessment Center has a library of assessments including risk, performance, reputation, voice of supplier and voice of customer.

Unlike other assessments, these assessments automatically feed the overall supplier scores in the supplier scorecard system.  The supplier scores are comprised of performance scores created when operational key performance indicators are imported or input, risk scores when risk ratings are input or assessed within the system, experience scores when feedback from the buyer and supplier teams are collected and sentiment scores when news and social sentiment on suppliers is gathered via system algorithms.

“The Assessment Center is a great addition to our software and libraries of assessments are a nice complement to our KPI libraries to help vendor managers get started in implementing smarter supplier management with minimal change and immediate value,” commented Kent Barnett, CEO of ClientLoyalty.

Of notable mention are the risk assessments.  Unlike traditional risk assessments that focus on financial or security risk, these assessments go further with a series of relationship risks that need to be monitored in the ongoing work between the buyer and supplier.  Multiple risks within personnel, process, technology, culture, externalities and measurement are available in the standard assessments.

ClientLoyalty’s cloud-based supplier scorecard system can integrate with procurement, contract and risk systems and centralizes the data being collected through spreadsheets and generic survey tools.  ClientLoyalty is easy to use, easy to share and affordable at $99/user/month for unlimited data collection and a range of enterprise-level reporting tools while providing built-in continuous improvement features such as action plans and benchmarks that empower positive change.

About ClientLoyalty
ClientLoyalty is a supplier performance management software company. ClientLoyalty’s supplier scorecard system automates and centralizes the collection, scoring and reporting of operational metrics, 360 feedback, risk ratings and social sentiment to benchmark, share and continuously improve supplier performance in a user-friendly, flexible and affordable manner.www.clientloyalty.com

Media Contact:
Jeffrey Berk
Email
1 872 225 0075

SOURCE ClientLoyalty

Related Links

http://www.clientloyalty.com

July 6, 2016

ClientLoyalty featured in Supply Chain Minded discussing the Return on Supplier Performance

Read this article regarding the direct and indirect benefits of smarter, better supplier management.  Learn how collecting 360 feedback, key performance indicators and monitoring news and social sentiment with the support of user-friendly technology can yield returns of 10% or more to the bottom line.

Read the rest of this article in Supply Chain Minded.

June 17, 2016

Supply Chain Matters Conversation with ClientLoyalty- Interactive Supplier Performance Management Technology

Bob Ferrari of The Ferrari Consulting and Research Group and the Supply Chain Matters® visited ClientLoyalty at ISM 2016. Read his thoughts on ClientLoyalty including why he thinks it is a valuable tool to procurement professionals.

June 1, 2016

ClientLoyalty On Manufacturing Talk Radio

Listen to ClientLoyalty talk about supplier performance management during this interview with Manufacturing Talk Radio. Kent Barnett, CEO of ClientLoyalty discusses technology to drive up accountability and return on supplier performance in ways that can deliver material growth in profitability and improvement.

ClientLoyalty Profiled in Procurious Discussing Smarter Supplier Management

CPOs worldwide recognise the need to keep track of supplier relationships to reduce costs, minimise risk, and uncover opportunities to grow their businesses. Voice of the supplier surveys are common, yet the technology employed is often archaic. Typically, stand-alone web-based surveys are sent out, with the results downloaded into spreadsheets and painstakingly interpreted by analysts. Subsequent surveys are often not linked to the ones that have gone before, and even if they are, it’s left to human analysts to make intelligent connections and interpret the trends.

Read the rest of this interview conducted by Procurious.

May 15, 2016

ClientLoyalty Rolls Out Friendly, Flexible Unlimited Use Plans

ClientLoyalty implements flexible and unlimited use pricing plans with free upgrades as they become available so any relationship manager can easily and affordably get started measuring their client and supplier relationships in a smarter, data-driven way.

CHICAGO, IL. [May 16, 2016] ClientLoyalty, an Enterprise Relationship Management (ERM) software company, has rolled out its friendly, flexible pricing plans. These plans are based on feedback from both client success managers and supplier relationship managers that want to measure their entire portfolios and categories through ClientLoyalty but do so in an easy way with no long-term commitment.

The new pricing available at https://www.clientloyalty.com/pricing begins at $99/month/ID for unlimited data collection and unlimited numbers of client or supplier relationships. The plans are month-to-month so cancellations can occur prior to the following month. In addition, subscribers get access to the most premium version of ClientLoyalty, the Enterprise plan and as new functionality inclusive in this plan is delivered all subscribers during this special adoption period receive the functionality good through one-year from the initial subscription period. “Subscribers are excited about these new plans because they offer a low cost of entry and a low risk without long-term commitment while receiving the full benefit of new features such as risk management, contact management, an assessment center, contract management, document management, and spend management features rolling out over the next several months,” commented Kent Barnett, Chairman and CEO of ClientLoyalty.

Subscribers will reap the benefit of collecting 360 -feedback, operational metrics, and social/news sentiment without limit so they can better collaborate through data-driven relationship management. “Things like locked commitments, large implementation fees, and high cost of tool ownership are outdated concepts. Savvy users want software that is simple, affordable and flexible to acquire, friendly to start using and generates immediate value and that’s the position we’ve taken at ClientLoyalty,” commented Barnett.

About ClientLoyalty ClientLoyalty is an enterprise relationship management software company that optimizes relationships between buyers and suppliers. ClientLoyalty helps organizations continuously improve by analyzing direct feedback, social sentiment and operational data creating stronger bonds of loyalty and mitigating switching costs and churn. www.clientloyalty.com

Flexible, Affordable Pricing

April 15, 2016

Collaborating Across The B2B Supply Chain, With A 360° View

Communication is key in any business relationship, but it is crucial in supply chain management. ClientLoyalty CEO Kent Barnett explains how data sharing can make all the difference in cementing relationships between buyers and suppliers — to their mutual benefit.

April 5, 2016

ClientLoyalty Launches Breakthrough B2B Relationship Management Platform to Mitigate Switching Costs and Churn

ClientLoyalty, an Enterprise Relationship Management (ERM) software company, has just launched its new relationship management platform, designed specifically to address the 71% of organizations that are ready and willing to switch suppliers.

The platform currently hosts two solutions: Supplier Performance Management for buyers and Client Success Management for suppliers; engineered for businesses ranging from small to enterprise class.

For complete news coverage, please click here.

February 17, 2016

ClientLoyalty Focuses on Improving Transparency, Collaboration Between Buyers and Suppliers

This article is an interview with ClientLoyalty CEO Kent Barnett and discusses the ClientLoyalty software and how it is changing the way buyers and suppliers measure, manage and communicate with one another to build stronger bonds of loyalty between them.

January 27, 2016

ClientLoyalty Talks The Importance Of Buyer-Supplier Ties

Supplier management is often far from top of the list when it comes to corporations’ strategic priorities. But the intricacies of the buyer-supplier relationship collectively make a significant impact on business performance, and ignoring that potential can mean bad news.

January 21, 2016

ClientLoyalty Conducts Beta Launch of Transformative New Analytics Driven Buyer/Supplier Relationship Management Platform

ClientLoyalty has just beta launched a new collaborative cloud based platform utilizing analytics that provide much needed transparency for constructive dialogues between buyers and suppliers to optimize business relationships and minimize churn. Features of the platform were the result of dozens of interviews with leading global companies and organizations.

News Archives

February 23, 2017

Sourcing Innovation Review of ClientLoyalty

Read More ➝

February 14, 2017

Supplier Performance Management & ClientLoyalty – In the News

Read More ➝

January 10, 2017

ClientLoyalty Expands Team

Read More ➝

December 20, 2016

ClientLoyalty Introduces Supplier Spend Analysis and Workflow Automation to Its Robust Supplier Performance Management Software Suite

Read More ➝

November 2, 2016

ClientLoyalty Expands Supplier Performance Software with Vendor Process Management Tools

Read More ➝

September 7, 2016

ClientLoyalty Launches Assessment Center for Supplier Risk and Performance Management

Read More ➝