June 16, 2017

Performance Improved: Programs, Processes and Partners

Lines of business and functions such as talent development, supplier management, customer success, information technology and sales/marketing improve performance by focusing on practical yet repeatable measurement. Regardless of whether you’re measuring a program (ex. L&D program, marketing campaign), a process (ex. IT support) or a partnership (ex. Tier 1 vendor) measurement is ultimately how we […]

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June 9, 2017

You have to measure performance in order to improve it

Performance improvement begins with measurement to establish an understanding of the ‘As Is’ environment.  This is compared to a point of reference such as a goal, trend, or benchmark so you can interpret your current measures in the proper context and so that you can prioritize where you limited money, time and people resources should […]

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June 2, 2017

Supplier Management Workshop

Supplier management has become a high priority due to the risk related issues with suppliers but also because of the extensive opportunities that accrue due to better supplier relationships such as decreased cost, increased flexibility, and improved innovation.  Based on hundreds of meetings with supplier management professionals and years of experience in software and measurement, […]

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May 25, 2017

Supplier Management Skills and Metrics

Supplier management has become an area of increased emphasis in the last few years.  The needs in this area are many and they include equipping professionals with the right skills to manage complex supplier relationships as well as understanding the importance of using leading and lagging indicators and metrics to manage these relationships. As a […]

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May 22, 2017

ClientLoyalty Chosen as a Spend Matters 2017 50 to Watch Company

ClientLoyalty named to the latest Spend Matters list that shines a light on exciting newcomers who are pushing the envelope in procurement technology. Spend Matters is a news, research, community and blog about procurement technology and services.  Spend Matters routinely reviews the latest procurement technology and service offerings. This uniquely positions them to accurately position vendors […]

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May 20, 2017

Demographics Now Available

ClientLoyalty is excited to now offer the ability to collect demographics!   Demographics provide an insightful, additional component in understanding an organization’s experience working with Suppliers.  Understanding key information about a group – such as location, job role, business unit, product line, tenure, and so on – helps determine appropriate next steps to take in addressing issues. […]

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May 15, 2017

Learn how to collect and use leading and lagging supplier data

Free Webinar, 07/14/17 @ 11am Central. Supplier managers need to use data to assess vendor performance.  However, what constitutes data?  Is a survey response data?  Is a system-generated number data?  How is this ‘data’ used to not only be prescriptive but also predictive?  This webinar will explore the types of data supplier managers should collect and […]

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May 8, 2017

How to Create a Simple and Scalable Supplier Performance Management Process

Cumbersome and complex.  This is too often used to describe supplier performance management and supplier scorecards.  So whether you have an existing strategy and process or you are looking to build one, make it simple and scalable.  This post will share insights to doing this. One: Start with a strategy and then build a process. […]

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April 20, 2017

Fundamental Skills for a Supplier Relationship Manager

We get asked what skills should a supply relationship manager have in order to be successful.  To answer this, we will breakdown the skills into three main categories and some sub-categories beneath them. Relationship Management Skills This is about being approachable and communicative.  It also is about having strong change management and project management skills […]

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April 12, 2017

Supplier Management Collaboration with the Lines of Business

ClientLoyalty (a supplier performance management technology company) has talked to hundreds of organizations and there is a clear need to ensure central sourcing and procurement operations work closely with line of business managers when it comes to supplier management.  Unfortunately, this is not that easy to do.  Corporate culture, change management, office politics, and other […]

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April 10, 2017

How Do You Measure Marketing Agency Performance?

Sometimes the relationship between client and agency is contentious.  This happens because marketing outcomes are often difficult to measure.  Unlike operations or sales that are highly measurable, a marketing campaign or efforts of an agency retainer involve a lot of moving pieces that factor into the ‘scorecard’ for the agency. If you’re a buyer of […]

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March 27, 2017

New Webinar- Finding the Right Supplier Measurement Mix

Just Announced: May 3, 2017 at 11.00am Central Time/ Noon Eastern Time Supplier managers often struggle with what to measure, when to measure and whom to solicit for measurement.  This webinar will address these questions and more.  The webinar will present a balanced approach to measuring a complete set of metrics that are both leading […]

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March 21, 2017

KPIs and Insights

If supplier management is important to you please consider attending ClientLoyalty’s upcoming webinar on April 5 at 11am Central Time. How to Build Measurable and Sustainable Supplier KPIs This webinar will share practices to use when designing  key performance indicators (KPIs) for suppliers that are going to be measurable and sustainable.  The webinar will answer the […]

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March 9, 2017

What’s The Right Supplier Management Measurement Mix?

As a supplier performance management technology company we are often asked the question ‘What’s the right supplier management measurement mix?’  Organizations have access to data and to data collection and reporting tools. However, garbage in is garbage out when there is a flawed measurement model. First, understand that more is not better.  The ability to […]

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March 2, 2017

How Do You Organize and Optimize Supplier Relationships Across the Enterprise?

Most organizations rely on a multitude of suppliers to assist it in the daily operations.  Supplier managers can benefit from a thoughtful categorization of suppliers to evaluate and benchmark suppliers.  If you’re building out a vendor management operation and have not yet thought about the best way to organize your suppliers here is an approach […]

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February 24, 2017

Help with Supplier KPIs? Assistance with Quantifying Supplier Impact? Learn how with these webinars.

If you manage strategic suppliers consider attending these free webinars to generate creative insights to improve your supplier management acumen and generate more value from suppliers. March 8, 2017, 11am Central Time: Quantifying the Financial Impact of Improved Supplier Performance Management Supplier Performance Management (SPM) is a critical process to mitigate risk, ensure quality, control […]

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February 1, 2017

Webinar: Quantifying the Financial Impact of Improved Supplier Performance Management

Please consider attending our free webinar on March 8 at 11am central/ Noon eastern. Supplier Performance Management (SPM) is a critical process to mitigate risk, ensure quality, control costs, and sustain positive, collaborative relationships with suppliers. This webinar will share ways to quantify in dollars, the benefits to your entity over a three-year period if […]

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January 22, 2017

Quantify the Real Value of Better Supplier Management

Supplier performance management has emerged as a priority in many organizations to mitigate risk, drive innovation, improve quality and simply get more out of suppliers.  However, many organizations looking to improve this process struggle to quantify the monetary value as well as intangibles resulting from focused supplier performance management. As a result, ClientLoyalty has launched […]

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January 19, 2017

What are common supplier scorecard pitfalls?

We’ve studied quite a few scorecards.  Most are created with the best of intentions but many are wrought with challenges.  So let’s use this forum to discuss the most common supplier pitfalls –and how to avoid them. Pitfall: Scorecards work great for a few suppliers but will not scale to a larger number of suppliers. […]

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January 13, 2017

Webinar: How to Build Measurable and Sustainable Supplier KPIs

When: February 8, 2017 Time:  11am Central/ Noon Eastern Cost: Free Description: This webinar will share practices to use when designing key performance indicators (KPIs) for suppliers that are going to be measurable and sustainable. The webinar will answer the following questions: How do I design KPIs that create accountability with my supplier? How many […]

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Blog Archives

June 16, 2017

Performance Improved: Programs, Processes and Partners

Read More ➝

June 9, 2017

You have to measure performance in order to improve it

Read More ➝

June 2, 2017

Supplier Management Workshop

Read More ➝

May 25, 2017

Supplier Management Skills and Metrics

Read More ➝

May 22, 2017

ClientLoyalty Chosen as a Spend Matters 2017 50 to Watch Company

Read More ➝

May 20, 2017

Demographics Now Available

Read More ➝