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Supplier Performance Management…Solved

If you’re looking for  a simple document to clearly articulate  how supplier performance management (SPM) technology (and ClientLoyalty specifically) enable your organization to address core supplier scorecard needs but also go beyond the scorecard to collaborate, manage processes and continuously improve relationships with your suppliers, download this 1-page concise visual to augment your business case for SPM technology.

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The Business Case for a Supplier Performance Management System

This document will help you create and articulate a business case to use a supplier scorecard system and supplier performance management system.  It provides an overview of the challenges in today’s environment, desired benefits, features, and capabilities in a scorecard system, an ROI analysis and a case study.

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Top 10 Ways to Help Suppliers Do 10% More

This brief document cites credible research that concludes a focus on supplier management pays off. It goes on to discuss ten practical ways buying organizations can work with their suppliers to achieve higher levels of value.

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An interview with Dr. Matt Barney: Taking Advantage of Six Sigma and NPS to fuel buyer/supplier relationships

This paper is a Q&A with Dr. Matt Barney, Founder and CEO of LeaderAmp, and author and expert in continuous improvement tools such as Six Sigma. The Q&A provides Dr. Barney’s unique views on using data and credible models like Net Promoter Score (NPS) as a modern day way of measuring B2B relationships.

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Case Study – Technology Company Works with Marketing Firm

A technology company was readying its technology for a strategic product launch. It engaged a marketing company to help build awareness for the launch. ClientLoyalty was used to automate monthly performance measures and monthly relationship pulse surveys. Initial data from both parties revealed areas for improvement and prompted immediate action and positive change. By the time of the product launch the metrics were at or above goal and the relationship pulse surveys showed a healthy relationship. ClientLoyalty avoided emotional escalations and instead fostered positive change and immediate improvement.

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Smart B2B Relationship Management Model

B2B relationship management is complex. This white paper discusses the building blocks for optimizing the relationship. Whether you’re organization is a supplier or the buyer this document will help you collaborate and build trust. Specifically the model describes best practices for change management, on-boarding, project management, risk management and performance management.

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How Analytics Fuels Collaboration Between Buyers and Suppliers

This article discusses the need for buyers and suppliers to better collaborate to achieve success. It walks through a typical buyer/supplier scenario and the challenges each party faces in managing the relationship with the other.

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What’s Trending in Supplier and Client Relationship Management?

ClientLoyalty wanted to understand challenges and best practices in relationship management to incorporate the feedback into our software so we asked dozens of practitioners in supplier relationship management and client relationship management for their feedback on our technology and in helping us understand what they do today and what they’d like to do in the future. This article shares our observations based on these detailed meetings and collectively it paints a picture of the current, ‘As Is’ state of supplier/client relationships as well as the future, ‘Should Be’ state of relationship management. Use it as a guide to better understand your approach to managing supplier/client relationships and where you want to take it in the future.

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Note to Suppliers and Buyers, Select the Right Data and Share It with Each Other

This article explores the business case to share a balanced set of metrics between suppliers and buyers and to do so in a collaborative manner where everyone gets a voice. The article identifies three specific types of metrics (direct feedback, operational data and social sentiment) and it discusses how much of this data should be collected and how it should be shared and reported between suppliers and buyers. It also addresses the best practices to collect, store, process and report this data efficiently and effective.

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